In this article we will discuss:
Victory for healthcare pricing transparency?
At first glance, American consumers thought they had triumphed over the corporate healthcare, and insurance industries. A federal appeals court in Washington upheld the statutory intent of the Affordable Care Act (AFA) requiring hospitals to disclose secret rates they negotiate with insurance companies.
Compliance with legislation, and transparency regarding the costs of procedures, and services provided to individual patients would cost hospitals an estimated ~$39 million. Increased pricing transparency would also encourage free market competition, ultimately lowering bottom line consumer costs. But, an industry as lucrative as this, worth over 6% of annual US GDP, or roughly $1.2 trillion, was not about to give in so easily.
How hospitals are carrying out data-burying practices
So hospitals decided that they would do consumers a ‘favor’, and transparently display pricing, but not without a fight. Based on a collaborative investigation carried out by The Wall Street Journal (WSJ), and the Turquoise Health Co (THC),
The pricing pages would physically exist but medical centers came up with a plan to embed code that prevents search engines from indexing pages, rendering them virtually inaccessible to the average consumer.
In order to prevent web crawlers from crawling pricing pages, around 3,000 hospitals, and medical centers across the United States added the following meta tag to the ‘head section’ of their respective pricing pages:
The practice itself is not novel, the context, and application, however, are.
Searchability is a key tenet of transparency, and optimizing content so that it cannot be found is a clear violation of consumer rights, and the ‘spirit of the law’. According to Google Search Central, ‘noindex’ code is typically used by developers to discourage search engines from indexing ‘alpha stage’ or ‘cached copies’ of web pages before they have been completed. Once they are finalized, this code snippet is removed to allow search engine crawlers to index the content, enabling users to find it through routine search queries.
The opaque approach that American hospitals chose to take was unveiled in the above mentioned WSJ-THC investigative report. Findings included astounding rates of medical institutions making a concerted effort to delude patients:
- 307 hospitals directly used the above code snippet to hide pricing information pages
- 182 hospitals removed the code after being contacted by WSJ investigative reporters (indicating intent to deceive would be patients)
- And a total of 45% out of 2,267 investigated health institutions fell short of consumer pricing transparency, and compliance standards
Consumer-powered technologies are leveling the playing field
This is where peer-to-peer data collection networks come into play. Companies, government agencies, and researchers who are working towards building a more equitable, and transparent digital economy, are using web crawling technologies to make information accessible to the public. A good example of this is, Health Advocate, a patient advocacy organization working towards helping people become better educated health consumers. Powered by data collection technology, like hundreds of other healthcare advocacy applications, websites, and tools, Health Advocate helps consumers compare:
- Medical procedure costs based on ZIP code/geolocation
- Specialist visit/procedure pricing
- Key quality/safety indicators
- Patient reviews
The bottom line
The medical, and insurance industries benefit in many respects from a lack of consumer transparency. Data collection networks are powering technologies, applications, tools, and patient services that are helping to restore clarity so that people can get the care they need, at affordable prices.