The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.
The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.
- Monitor reputation-sensitive topics, external mentions, and emerging risks.
- Maintain a live reputation risk tracker and weekly issue summary.
- Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
- Develop and maintain internal messaging documents for key external narratives.
- Build processes that help employees use approved external messaging and route external assets for review.
- Maintain crisis templates, FAQs, and issue-specific playbooks.
- Support executive conversations with briefing materials, notes, follow-ups, and documentation.
- Draft outreach for relationship-building.
- Coordinate with teams and executives as needed.
- Support crisis training and reputation readiness initiatives.
What this person will own
- Reputation monitoring system.
-CRM for influencers/journalists.
- Updates to internal messaging document hub.
- External asset approval workflow.
- First drafts of crisis and reputation materials.
- Messaging version control.
What this person will support
- Crisis response.
- Executive communications.
- External brand communications narrative.
KPIs
Faster in crisis response & coordination
More consistent in external messaging
Prepared for reputation risks
- Strong writer.
- Highly organized.
- Calm under pressure.
- Comfortable with sensitive information.
- Able to work with executives without needing to be the lead voice.
- Good at translating strategy into documents and processes.
- Skilled at monitoring and pattern recognition.
- Able to draft quickly but accept edits.
- Strong judgment about what to escalate.
- Comfortable working with legal, executives, product, security, and marketing.
- Detail-oriented enough to manage trackers and version control.
- Strategic enough to understand why reputation issues matter.
